Customer Support Representative

Urgently Requirement For Customer Support and KYC Process

NIRA aspires to be the pre-eminent financial brand for the mass market or "Middle India". We already have customers in over 5,000 towns and cities, and we're growing quickly. It's a very exciting time to join us. We are over 100+ employees.

We are seeking a detail-oriented and proactive individual to join our team as a

Multi-Tasking Executive . This role requires balancing responsibilities across

customer support

and

loan disbursal operations , ensuring a smooth customer experience and accurate, timely processing of disbursals. The ideal candidate should be organized, communicative, and comfortable working in a fast-paced environment.

Key Responsibilities

Customer Support

Act as the first point of contact for customer queries via calls, emails, and chat.

Address customer concerns, resolve issues, and escalate cases when necessary.

Guide customers through processes such as application status, repayments, and closure formalities.

Maintain high standards of professionalism and empathy while handling customer interactions.

Keep records of customer interactions, transactions, and feedback in the system.

Disbursal Operations

Coordinate with internal teams and external NBFC / banking partners for loan disbursal.

Verify customer documentation and ensure compliance with internal and regulatory guidelines.

Qualifications & Skills

Graduate in any discipline (Commerce / Finance background preferred).

1–3 years of experience in customer support, loan processing, or financial operations.

Strong communication skills (verbal & written) in English and regional languages.

Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools.

Ability to multitask, prioritize, and manage time effectively.

Knowledge of NBFC / banking loan processes will be an added advantage.

Feel free to contact in the given no.

8884144335(gracy.pandey@nirafinance.com)