Reservation Specialist

About the Opportunity

A growing organisation in the Hospitality & Travel sector operating reservation services and booking operations for hotels resorts and travel products across India. We deliver high-quality guest-first booking experiences across phone email and direct channels and are now expanding our on-site reservations team to support peak demand and revenue optimisation.

Role : Reservations Specialist (On-site India)

Role & Responsibilities

• Handle inbound and outbound reservation requests via phone email and web chatconfirm bookings process modifications and manage cancellations promptly and accurately.
• Operate property management and global distribution systems to check availability allocate inventory and update rates in real time.
• Apply rate and inventory control procedures : upsell room types and ancillaries to maximise revenue while ensuring rate integrity.
• Coordinate with Front Desk Housekeeping and Revenue teams to ensure seamless guest arrival special requests and reservation accuracy.
• Maintain accurate guest and booking records; process payments deposits and refunds following company policies and PCI-compliant procedures.
• Meet individual and team KPIs for conversion average booking value response time and booking accuracy; escalate issues and contribute to continuous process improvements.

Skills & Qualifications

Must-Have

Preferred

Qualifications & Experience

Benefits & Culture Highlights

Location : On-site India. If you are a detail-oriented reservations professional with strong bookings systems experience and a service-first mindset apply now to join a dynamic reservations operations team and help deliver exceptional guest experiences.

Required Skills :

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Key Skills

Customer Service,E Learning,Air Pressure Handling,Client Services,Jboss,Entry Level Finance

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 180000 - 420000