VP, Lending Services

Purpose -

• The Incumbent will be responsible for the leadership, development and capability uplift of the Deal Ready Associates to support bankers to deliver a superior customer service for all lending transactions.
• The Lead will drive operational efficiency and productivity and ensure we meet our risk and compliance obligations whilst supporting our customers to achieve their goals.
• The function covers all type of lending including simple and complex loans, increases, decreases and renewals.
• The role has direct accountability for input quality, file compliance, operational efficiency, customer NPS and time to decision for all B&PB initiated lending
• The role is key to enable the B&PB business performance and growth by creating a customer focused service excellence culture, supporting bankers in meeting customer needs and driving an effective and efficient operations.
• Proactively manage risk, meeting all policy and compliance requirements;
• perform controls;
• adhere to process and procedures pertinent to role;

and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).

Must Have Skills -