Territory Service Manager

Description

The Territory Service Manager will be responsible for overseeing service operations within a specific territory in India. This role involves managing a team of service technicians, ensuring customer satisfaction, and driving service excellence.

Responsibilities

• Develop and implement service strategies for the assigned territory.
• Manage and lead a team of service technicians to ensure high-quality service delivery.
• Act as the main point of contact for customer service issues and escalations.
• Analyze service performance metrics and generate reports for management.
• Conduct regular training sessions for the service team to enhance their skills and product knowledge.
• Collaborate with sales and marketing teams to align service strategies with business goals.
• Ensure compliance with company policies and industry regulations.

Skills and Qualifications

Skills Required

Customer Relationship Management, Project Management, field service management , Technical Support, Data Analysis