Customer Experience Operations Specialist

Job Description :

We seek detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management.

In this role, you will help build workflows, datasets, and simulations critical for benchmarking large language models (LLMs).

Your work will ensure that AI systems are tested against real-world business scenarios, validated for accuracy and compliance, and aligned with customer experience standards.

Main Responsibilities :

• Recreate operational workflows for compliance checks, audits, and internal controls.
• Validate AI-generated outputs for administrative tasks, compliance reports, and operational logs.
• Structure datasets that reflect refund logs, approval workflows, and compliance records.
• Collaborate with tooling developers to simulate dashboards and monitoring workflows.

Required Skills and Qualifications :

Perks of Freelancing :