Network Support Engineer

Job Title : Technical Support Engineer - NOC

Job Purpose :

• Monitor Infra / App alerts in ME Monitoring tools
• Monitor Mail alerts
• Log incidents and run bridge calls
• Run EOD jobs for the Bank

Qualification : Any degree

Certification : ITIL Foundation, AZ-900, MCSE, CCNA

Experience : Total 3-5 years of experience in Infrastructure Monitoring and L1 knowledge in IT infrastructure of Bank

Responsibilities :

Hands on experience in Monitoring tools Manage Engine APM & OPM is mandatory

Good understanding of ITIL process and ITSM Tools to manage Incidents, Changes, service requests and work orders.

Hands-on experience in banking environment

Hands on experience in EOD and SOD (Finacle Preferred)

Hands on experience in AS400 operation (at least basic) and Mimix knowledge is added advantage

Should have good fluency in English read / write and good verbal communication

Perform Incident Analysis for recurring Incidents

Backup Monitoring

Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN / WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications

Document all actions in accordance with standard company policies and procedures

Notify customer and third-party service providers of issues, outages and remediation status

Work with internal and external technical and service teams to create and / or update knowledge base articles

Should have experience MIS reports

Should have previous experience working and interacting with Senior leadership team members

Support multiple technical teams in 24 / 7 NOC operational environments with high uptime requirements. Comfortable to work in day / night shifts

Mandatory :

ITIL Foundation certified

Hands-on in Incident & Problem Management

Experience in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools

A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.

Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

Knowledge of Microsoft server OS and Network Devices

Running EOD Batch jobs for Bank