Online Reputation Manager

Angara E-Commerce Private Limited is a luxury jewelry e-commerce company founded in the year 2007. It is a subsidiary of the American company, Angara Inc., which is headquartered in Los Angeles, California. Over the last few years, Angara has grown exponentially, establishing itself as a global leader in handcrafted colored gemstone as well as diamond jewelry. Our luxury jewelry is shipped to more than 65 countries worldwide, and has a presence in the United States of America, Bangkok, Australia, Canada, and the United Kingdom. In India, our offices are located in Jaipur and Noida.

Angara was ranked the No.1 Online Jeweler in the US in 2020 by the leading American magazine, Newsweek. We were also recognized by Newsweek as 5 Year Champion on being voted among the best online jewelers in its list of 'Best Online Shops' for five years in a row. That's not all. Our ground-breaking innovation, 'Create with Angara,' earned us the Business Intelligence Group's 2024 BIG Innovation Award as well as the #10 spot in Retail on Fast Company's Most Innovative Companies 2024 list. In addition to this, we secured the prestigious Bizrate Insights Circle of Excellence Award for two consecutive years as well as the Business Intelligence Excellence in Customer Service Award 2023. Better Business Bureau has rated Angara A+ for excellence in service and our Trust Pilot rating stands at 4.5 out of 5.

We are seeking a highly motivated Outbound Sales Agent to connect with existing customers and prospective leads in the USA. The role is responsible for building trust, nurturing relationships, driving repeat purchases, and converting prospects into loyal Angara customers through consultative and empathetic sales conversations.

Key Responsibilities:

• Be customer-obsessed and build trust through your conversations
• Respond to customers on all Social Media platforms and review platforms
• Champion opportunities to consistently improve the customer experience
• Drive customer retention, reduce churn, and increase customer satisfaction
• Offer product options, alternatives, customizations
• Ensure customer loyalty
• Deep analysis on process gaps and recommend improvements
• Be the voice of the customer and share solutions that will improve our experience
• Test new strategies and drive customer value
• Analyze customer feedback, comments, and complaints to build meaningful insights and report finding with action plans.
• Be a team player and collaborate with cross-functional teams to optimize the customer experience.
• Innovate on the customer's behalf to improve our products & services

Ideal Candidate:

• 5+ years of total social media experience
• Experience in retail & online jewelry brands/Luxury brands
• Jewelry education/certification will be preferred
• GIA Certified will be preferred
• An expert in written, spoken English & Exceptionally strong content writing skills
• Ability to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change
• Goal-driven, target orientated, able to step back and look at the customer issues objectively and initiate solutions improve experience & processes
• Professional demeanor and collaboration with all internal teams and colleagues

Skills Required
Content Writing, Retail, Customer Experience, Social Media