Customer Experience Associate

Customer Experience (CX) Associate – D2C Wellness & Ayurveda

Location :  Thane / Hybrid

Role Type :  Full-Time

Experience :  2–4 years in Customer Support / CX (D2C or healthcare experience preferred)

Reporting To :  Founders

About the Company

We are a fast-growing D2C wellness and Ayurveda-focused company dedicated to helping customers achieve holistic well-being. Our mission is to combine traditional Ayurvedic practices with modern technology and exceptional customer experience to make wellness accessible, effective, and delightful.

Our collaborative and innovative environment encourages ownership, learning, and creativity, allowing team members to contribute directly to improving customer journeys, retention, and overall satisfaction.

About the Role

We are seeking a highly empathetic, proactive, and detail-oriented  Customer Experience Associate  who will serve as the frontline voice of the company. This role goes beyond standard customer support — you will manage the full customer experience across channels, coordinate Ayurvedic doctor consultations, and continuously work to improve retention and customer delight.

The ideal candidate is articulate, comfortable with AI and CRM tools, and eager to build strong customer relationships for a fast-growing D2C wellness brand.

Key Responsibilities

Customer Support & Communication

• Respond to customer queries across email, WhatsApp, website chat, and social media comments / DMs with prompt, empathetic, solution-oriented communication.
• Maintain a high standard of written and spoken English; ensure brand tone is consistently followed.
• Proactively identify patterns in customer feedback and raise insights to the founding team.

Order Fulfillment & Issue Resolution

Consultation & CX Program Coordination

Retention & Relationship Management

Tools, Automation & Process Optimization

Requirements & Skills

Must-Have

Good-to-Have

Traits We Value