Networking Engineer

ConfidentialIndia

9 days ago

Job description

Job Description : Networking Engineer

Role : Network Engineer Tier-3
Designation : Senior Engineer – Networking
Work Location : Mangalore
Shift : 9 hours per day

About Us

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Role Overview

Network Maintenance & Support :

Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment.

Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity. o Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points.

Network Configuration :

Participate in the setup and configuration of network devices.

Implement network security measures and ensure compliance with organizational policies.

Conduct routine network maintenance and updates.

Documentation & Reporting :

Maintain accurate network documentation, including diagrams, configurations, and procedural documentation.

Assist in preparing network performance reports and analysis.

User Support :

Provide technical support to end-users experiencing network issues.

Collaborate with the support team to resolve network-related problems promptly.

Continuous Learning :

Stay updated with the latest developments in networking technologies and best practices.

Pursue relevant certifications and training opportunities.

Required Skills And Qualifications

Experience :

3 to 5 years of experience in a related field / position.

Educational Background

Associate degree or higher in Computer Science, Information Technology, or a related field.

Technical Skills :

Fundamental knowledge of networking principles (OSI model, TCP / IP, DNS, DHCP, etc.).

Experience with or knowledge of Ruckus, Cambium Networks, and MikroTik devices.

Familiarity with WiFi networking concepts and best practices.

Proficiency in network troubleshooting tools and techniques.

Must Requirements :

Must be willing to work in a fixed USA Day shift, including weekends.

Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents.

Soft Skills :

Strong analytical and problem-solving abilities.

Excellent communication (verbal and written) and teamwork skills.

Ability to manage time effectively and prioritize tasks.

Preferred Skills And Qualifications

Hands-on experience with network configuration and management.

Familiarity with network monitoring tools.

Basic scripting or automation knowledge

Why Join Us

Impactful Work : Make a real difference by helping customers solve their technical problems.

Innovative Environment : Work with cutting-edge technology and be part of a forward-thinking company.

Supportive Team : Join a team that values your contributions and supports your growth.

Skills Required

Network Configuration, Dhcp, Mikrotik, ruckus , Osi Model, Dns

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Engineer Networking • India

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