Product Support Engineer
ConfidentialKolkata5 days ago
Job descriptionAble to arrange a call with the customer and discuss the issues / resolutions Knowledge of Java / SQL / XML for debugging Good Analytical and problem solving skills Experience / Knowledge of FCC or any other Finastra product will be an advantage Experience level 2 to 6 years on product service / Customer support To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) ornew developments based on businessor client requirements as well as from the functional and technical team of HCL on the project To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards To interact with the customer and internal teams to gather requirements for development purposes To perform activities related to enhancement creation of documents for CMMi and client requirements To provide technical guidance to junior developers
Experience
- Total Experience(TEX) 2 to 6 years
- Relevant Experience (REX) 3+ years
- Mandatory Skills [Ideally 3 to 4] : 'Skillset needed :
- Good Communication. Able to arrange a call with the customer and discuss the issues / resolutions
- Knowledge of Java / SQL / XML for debugging
- Good Analytical and problem solving skills
- Experience / Knowledge of FCC or any other Finastra product will be an advantage
- Experience level 2 to 6 years on product service / Customer support
- Good to Have Skills (3-4 skills, point wise)
- Brief Description of day to day activities resource has to do 'Skillset needed :
- Good Communication. Able to arrange a call with the customer and discuss the issues / resolutions
- Knowledge of Java / SQL / XML for debugging
- Good Analytical and problem solving skills
- Experience / Knowledge of FCC or any other Finastra product will be an advantage
- Experience level 2 to 6 years on product service / Customer support
Skills
Skills Required
Troubleshooting, Api Integration, Database Management, Cloud Computing, Scripting Languages, Technical Documentation
Create a job alert for this search
Product Support Engineer • Kolkata
Related jobs
The Technical Support Engineer is responsible for providing first-line technical support over the phone.The role involves addressing technical and non-technical issues, troubleshooting user queries...Show moreLast updated: 30+ days ago
Technical Support Engineer
SEPLEKolkata, WB, inQuick Apply
- Promoted
Databricks Platform Production Support
Litmus7Kolkata, IN We are looking for Enterprise data platform admin to implement and maintain the Databricks platform on AWS / Azure / GCP.
Person should have passion to work in agile environment and experience in suppor...Show moreLast updated: 3 days ago
- Promoted
Varicent Support Engineer
Sapphire Software Solutions IncKolkata, IN Role : Varicent Support Engineer.We are seeking an experienced Varicent Support Engineer to provide technical and functional support for Varicent’s Sales Performance Management (SPM) platform.The id...Show moreLast updated: 1 day ago
- Promoted
Product Engineer - Contract to Hire
VersableKolkata, IN We are an AI powered data management platform for legacy markets, and enable our customers to automatically generate market ready product listings from sparse, unstructured raw data.Backed by inves...Show moreLast updated: 11 days ago
- Promoted
Software Support Engineer
ConfidentialKolkata Learning and mastering our products and tools.Interacting with customers independently for resolution of issues.Taking customer feedback and solving queries.
Resolution of technical issues reported ...Show moreLast updated: 30+ days ago
- Promoted
Prompt Engineer
Innodata Inc.Kolkata, IN Demonstrated experience programmatically using LLMs to automate data labeling, classification, localization and annotation tasks.
Strong expertise in Python for NLU, for data processing & transforma...Show moreLast updated: 17 days ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Kolkata, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Support Engineer
AtlassianKolkata, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 3 days ago
- Promoted
Product Support Engineer
BrightEdgeKolkata, IN PM – 3 : 00 AM IST (US ET Shift).BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms.
Our AI-driven technology helps the world’s biggest brands—like Microsoft...Show moreLast updated: 1 day ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Kolkata, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
GTM Engineer
FullFunnelKolkata, IN At FullFunnel, we don’t believe growth should rely on manual grind—we believe in.That’s why we’re looking for a.This is not your average ops role.
If you geek out on solving complex system puzzles a...Show moreLast updated: 30+ days ago
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private LimitedKolkata, IN Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 13 days ago
- Promoted
Product Manager
Better SoftwareKolkata, IN Better Software is a product development studio that partners with entrepreneurs and enterprises to build and launch new initiatives from the ground up.
We don’t just develop software — we help turn...Show moreLast updated: 1 day ago
- Promoted
Technical Support Engineer
Alvaria CXKolkata, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Senior Application Support Engineer
ZellerKolkata, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
Product Support Engineer
Astra SecurityKolkata, IN Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform.
Astra's continuous vulnerability scanner emulates hacke...Show moreLast updated: 1 day ago
- Promoted
Junior Engineer, Product Platform Hardware (FPGA)
NIKSUNKolkata, IN Junior Engineer, Product Platform Hardware (FPGA) : .NIKSUN is the recognized worldwide leader in making the Unknown Known.
The company develops and deploys a complete range of award-winning forensics...Show moreLast updated: 18 days ago
- Promoted
Technical Support Engineer
AtlassianKolkata, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 16 days ago