Therapist Success Manager

Role Overview

The  Therapist Success Manager (TSM)  is the  primary point of contact  for therapists on the platform and owns the  end-to-end therapist lifecycle  — from onboarding and activation to ongoing engagement, performance management, and retention.

The TSM ensures therapists are  fully onboarded, calendar-synced, operationally compliant, engaged, and commercially successful . The role also works closely with therapists to  increase session volume, unlock collaborations (free sessions, webinars, seminars), and resolve operational or commercial issues .

This is a  relationship, operations, and growth role , not just support.

Key Responsibilities

Therapist Onboarding & Activation

• Own the end-to-end onboarding process for new therapists
• Ensure documentation, profiles, compliance, and platform setup are complete
• Assist therapists with calendar setup, availability, pricing, and platform tools
• Drive therapists to go live and become bookable within defined SLAs

Commercial Negotiation & Account Management

Performance Optimization & Growth

Partnerships & Community Engagement

Issue Resolution & Retention

Reporting & Continuous Improvement

Key KPIs

Required Skills & Capabilities

Core Competencies

Operational & Technical Skills

Commercial & Growth Skills

Preferred Background

Personal Attributes

Why This Role Matters

The TSM is  critical to marketplace health , directly impacting therapist retention, platform revenue, user experience, and brand trust. This is a  strategic, hands-on role  owning relationships and performance end-to-end.