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Sr. Analyst - Workforce Analytics (PowerBI)
NABGurugram, Haryana, India30+ days ago
Job descriptionOverall 6+ years of experience working in Workforce management (Banking and Finance would be ideal) Strong understanding of Aspect (eWFM / Alwaria), Anaplan PowerBI experience Excellent knowledge of software and spreadsheet applications (Excel, Access) Ability to read, interpret and apply insights and recommendations Ability to communicate complex information in a neutral and professional manner
Key Accountabilities :
- WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning
- Proven experience working in medium / large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment
- Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage.
- Stakeholder management – Must be able to manage and work with Stakeholders up to Head-Of level, Partner with other WFM specialist teams as well Change / Projects, L&D & other WFM Support team
- Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
- Ability to function in a virtual team environment, with enterprise thinking to make / propose ideas / solutions as required
Experience and essential capabilities
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Sr Analyst • Gurugram, Haryana, India