YASH Technologies - ServiceNow Consultant - ITSM

Key Responsibilities :

• Design, develop, and implement ServiceNow ITSM solutions based on business requirements.
• Customize and configure ServiceNow platform modules, including Incident, Problem, Change, Service Request, and Knowledge Management.
• Collaborate with cross-functional teams to gather requirements, design workflows, and deliver scalable ITSM solutions.
• Provide technical expertise and guidance on ServiceNow best practices and platform enhancements.
• Support and troubleshoot ServiceNow platform issues and optimize system performance.
• Participate in upgrade and integration activities to ensure platform reliability and scalability.
• Work closely with business and IT stakeholders to ensure alignment with organizational Skills & Qualifications :
• 7 to 9 years of hands-on experience with ServiceNow ITSM modules and platform administration.
• Strong knowledge of ServiceNow platform architecture, scripting, and customization.
• Experience with ITIL processes and best practices related to Incident, Problem, Change, and Service Request Management.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent problem-solving, communication, and interpersonal skills.
• Strong customer focus with the ability to manage stakeholder expectations.

(ref : hirist.tech)