Customer Service Executive - Service Industry
ConfidentialMumbai30+ days ago
Job descriptionExcellent written and verbal communication skills are essential for clear and effective client interactions. Ability to handle diverse client requests and queries efficiently. Strong problem-solving skills to address client concerns and provide appropriate solutions. A customer-focused approach with a commitment to delivering high-quality service.
We are seeking a dedicated Customer Service Executive to join an innovative online platform that provides on-demand services. In this role, you will be the primary point of contact for our individual clients, responsible for handling all their requests and queries with excellence. Your strong communication skills will be crucial in delivering exceptional service within our fast-growing service categories, including Delivery and Errand Services, Concierge Services, and Gourmet Products.
Key Responsibilities :
- Client Communication & Support : Be responsible for handling all individual client requests and queries through various communication channels.
- Issue Resolution : Actively listen to and understand client needs to provide accurate, complete, and timely solutions, ensuring a positive customer experience.
- Service Knowledge : Develop a comprehensive understanding of all services offered (Delivery and Errand Services, Concierge Services, Gourmet Products) to effectively assist clients.
Required Skills :
Skills Required
Client Communication, issue resolution , Client Support, Communication Skills
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Customer Service Executive • Mumbai