Customer Support Executive

Job description

Customer interactions : Manage customer inquiries via phone, email, chat, or social media.

Problem-solving : Resolve customer complaints and troubleshoot issues.

Product and service information : Provide accurate information about products and services.

Customer records : Record and manage customer accounts using CRM systems.

Team management : Hire, direct, and monitor a team of customer service representatives.

Customer satisfaction : Ensure customers are satisfied with the products or services delivered.