Guest Services AmbassadorAccorHotel • Mumbai, Maharashtra, India

Guest Services Ambassador

AccorHotel • Mumbai, Maharashtra, India

30+ days ago

Job description

Ensures guests requests are handled efficiently at the Guest Service Centre.

Manage the Guest Service Centre operation and work flow to maximize guests satisfaction.

Ensures all calls from guests and external calls are handled professionally and with care adhering to hotels policies and procedures.

Ensures that the facilities are always in excellent working order neat clean and ensures that unauthorized persons do not enter the area.

Ensures that the procedures to follow up on unresolved guest voicemails and messages in PMS are in place.

Ensures that Telephone Book function in PMS is maintained with the latest telephone information at all times

Ensures that follow up calls are made to guest to check for satisfaction in a situation where there is a service / facility defect.

Follow all brand standards related to calls documentation and IRD order taking

Able to handle emergency calls as per set SOPs

Qualifications :

Minimum Hotel Management Graduation
Any additional course / certification in Travel & Tourism
Minimum 6 months experience in same position

Remote Work : No

Employment Type : Full-time

Key Skills

English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE

Experience : years

Vacancy : 1

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Guest Service • Mumbai, Maharashtra, India

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