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Guest Services Ambassador

Guest Services Ambassador

AccorHotelMumbai, Maharashtra, India
30+ days ago
Job description
  • Ensures guests requests are handled efficiently at the Guest Service Centre.
  • Manage the Guest Service Centre operation and work flow to maximize guests satisfaction.
  • Ensures all calls from guests and external calls are handled professionally and with care adhering to hotels policies and procedures.
  • Ensures that the facilities are always in excellent working order neat clean and ensures that unauthorized persons do not enter the area.
  • Ensures that the procedures to follow up on unresolved guest voicemails and messages in PMS are in place.
  • Ensures that Telephone Book function in PMS is maintained with the latest telephone information at all times
  • Ensures that follow up calls are made to guest to check for satisfaction in a situation where there is a service / facility defect.
  • Follow all brand standards related to calls documentation and IRD order taking
  • Able to handle emergency calls as per set SOPs

    • Qualifications :

    • Minimum Hotel Management Graduation
    • Any additional course / certification in Travel & Tourism
    • Minimum 6 months experience in same position

      • Remote Work : No

      Employment Type : Full-time

      Key Skills

      English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE

      Experience : years

      Vacancy : 1

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    Guest Service • Mumbai, Maharashtra, India