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Consultant - Infrastructure / Network Monitoring

Consultant - Infrastructure / Network Monitoring

YASH TechnologiesThiruvananthapuram, Republic Of India, IN
1 day ago
Job description

Key Responsibilities :

  • Monitor network infrastructure, servers, and systems using tools like OpManager, SolarWinds, PRTG, or Zabbix.
  • Identify and escalate network or system performance issues to senior engineers.
  • Assist in troubleshooting basic connectivity issues and performance degradation.
  • Document incidents, resolutions, and system health reports as per best practices.
  • Monitor the health of conference rooms and escalate incidents with conference rooms and collaboration equipment to respective teams.
  • Support end-users with basic IT issues related to network access and collaboration tools.
  • Ensure smooth operation of video conferencing tools (Microsoft Teams) by assisting with setup and troubleshooting.
  • Maintain accurate records of system configurations and monitoring activities.
  • Collaborate with IT teams to improve monitoring processes and efficiency.

Qualifications & Experience :

  • Associate’s degree or Bachelor’s degree in IT, Computer Science, or a related field.
  • 3+ years of experience in IT support, network monitoring, or system administration.
  • Experience with network / system monitoring tools (OpManager, SolarWinds, PRTG, Zabbix, etc.).
  • Basic understanding of networking concepts (TCP / IP, DNS, DHCP, VLANs).
  • Familiarity with Windows and Linux operating systems.
  • Strong analytical and troubleshooting skills.
  • Certifications (Preferred but not required) : CompTIA Network+ or ITIL Foundation.
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    Network Infrastructure • Thiruvananthapuram, Republic Of India, IN