Technical Support Specialist
ConfidentialBengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, Pune1 day ago
Job descriptionYou are a Graduate from any discipline. You have a minimum of 2 years of experience in a Service Desk role. You are proficient in using various Ticketing Tools for support management. You possess excellent communication skills in English, suitable for an international voice process. You are customer-focused, with strong problem-solving abilities and attention to detail
Ghrs Training is looking for an experienced Technical Support Specialist to join our team, providing essential support in an international voice environment. If you're a graduate with a strong background in service desk operations and ticketing tools, this role is for you!
Key Responsibilities :
- Provide comprehensive technical assistance and troubleshooting to international customers via an international voice process.
- Serve as a key point of contact on the Service Desk , efficiently handling and resolving technical issues.
- Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions.
- Diagnose and resolve a wide range of technical problems related to hardware, software, and network connectivity.
- Escalate complex or unresolved issues to higher-tier support teams when necessary, ensuring timely resolution.
- Deliver excellent customer service by maintaining professionalism, empathy, and clear communication.
About You :
Skills Required
Service Desk, Ticketing Tools, support management , Communication Skills
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Technical Support Specialist • Bengaluru / Bangalore, Hyderabad / Secunderabad, Telangana, Pune
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