Customer Support Executive
TPharyana, haryana, in14 hours ago
Job descriptionExperience Fresher or Experience both can apply (BPO and Service industry experience preferred) Communication Listen attentively and resolve customers issue effectively. Should be sensitive about customers information. Customer Focus Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous, energetic and engaging while dealing with customers Learning Orientation – To keep himself / herself updated about the latest happenings around and asks questions which impacts customers delight. Provide on-line support for on / offshore customers. Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible. Assist customer in resolving any open requests for support, assistance, information on upgrading etc. Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries. Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact. Strong problem-solving skills (methodology and use of tools). Accountability & Ownership. Teamwork Orientation Adaptability
Main Job Requirements
Education and Specific Training
- Under Graduation + 6 Months Experience / Graduation
- AMCAT : SVAR = 65 & Above
Work Experience
Skills
Decision Making Authority
Recommendations Expected
Share your resume at
sapna.chawla@teleperformancedibs.com
sapna.chawla@teleperformance.com
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Customer Support Executive • haryana, haryana, in
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