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Client Solutions Manager
Client Solutions ManagerHansa Research Group • Delhi, Republic Of India, IN
Client Solutions Manager

Client Solutions Manager

Hansa Research Group • Delhi, Republic Of India, IN
5 days ago
Job description

Function as a part of the International Business Division Team. The primary responsibility is to work with Senior Account Director to serve as a liaison between Hansa and its clients, with responsibility for team revenue, along with appropriate high levels of service to Clients.

OVERALL RESPONSIBILITIES :

Project Management :

  • Leading all responsibilities on project execution.
  • Forming complete understanding of client’s research problem.
  • Developing / localizing research instruments like screener, discussion guide, research stimulus materials, secondary market information to support project objective.
  • Leading briefing and training of data collection teams
  • Conducting In-depth Interviews, Focus Group Discussions, Ethnographies etc.
  • Micro-level monitoring project of data collection and ensuing quality controls on the project.
  • Identify issues and provide timely actionable solution to data collection team.
  • Qualitative Data Analysis and Reporting insights to client.

Client Servicing :

  • Swift in managing all communication with client
  • Working closely with client during all aspect of project life cycle
  • Providing relevant market information to client to make them comfortable with understanding of local markets
  • Proactive in discussing issues and providing actionable solutions
  • Attending client during field visits and ensuring all aspects of client visit run smoothly
  • Active team player and of supporting character
  • ESSENTIAL SKILLS / COMPETENCIES

    The essential skills / competencies this position should have in order to accomplish the job results and to perform the job duties.

  • Proficient in working on Microsoft Office Suites
  • Excellent communication skills, written and spoken
  • Good Inter-team management skills
  • Excellent at deriving qualitative insights and smart at constructing research report and presenting to clients.
  • Open to travel across India for project management and client visits
  • Exposure to servicing international clients would be preferred
  • Interested candidates can share their resumes to pooja.patil@hansaresearch.com

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    Solution Manager • Delhi, Republic Of India, IN

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