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Team leader, Lending Operations

Team leader, Lending Operations

ConfidentialChennai, India
2 days ago
Job description

Job Summary

  • Remittance / Funding to Franchise on timely manner.
  • Settlement accounting Expert.
  • Reconciliation monitoring for all accounts being managed and escalate in the event of non-completion.
  • EOD / SOD Monitoring.
  • Completion of regulatory reportings.

Key Responsibilities

Product / Domain Knowledge

  • Possesses interpretive knowledge on the domain and works from the operations and technology perspective.
  • To have e2e knowledge on the functionality of TP & workflow system relevant to the process handled.
  • Complete understanding of risk points in the product.
  • Should have the skill set to identify the potential risk areas and put controls in the process handled.
  • Provides guidance and clarification to others on principles & products
  • Socialization to the team on the changes in process on account of new product roll out / change in policy...etc
  • Explains how principles apply to work activity
  • Should ensure the process note and policy documents are in sync with the practice followed by team.
  • Obtains feedback, develops or recommends changes to policies and procedures
  • Analyze / Get feedback from the team on the existing policies and any changes to the current practice should be highlighted to country / PDU team.
  • Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions.
  • An awareness of linkages with other products / process, linkages with various systems, hub resources and country resources.
  • Should possess the skill set to do a comparitive study on the process / approach handled at different countries and adapt best practice
  • Able to relate how each one of it impacts and correlate to each other

    • Process Management

  • Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people / resources & non value-added processing steps).
  • To conduct process review to eliminate the non-value added processing steps
  • Review the process e2e and update in the share point for any further opportunity / defects in the process
  • Assess process health through key metrics
  • To perform periodical KCSA checks to ensure on process adherence
  • Analyses and remedies inefficiencies in processes
  • Ensure updated DOI's and end to end system / process manual on a regular basis
  • Advises on multiple processes and trains staff.
  • Instil in team the sense of urgency for change
  • Makes decisions on area of control and can identify issues that need to be escalated

    • Capacity Planning

  • Ability to categorize and to quantify the work plans to suit the SLA requirements
  • Review cycle times for correctness of input
  • Develop capacity model for projection of FTE requirements.
  • Comprehensively describes approach to capacity management and reasons behind it, and applies this approach across a broad range of platforms while taking ownership for their capacity management
  • Defines and mitigates capacity risks
  • Displays flexibility in altering plans to achieve objectives or adapt to situations.

    • Operational risk Management

  • Analyses, interprets and monitors operations risk and suggests mitigation techniques to reduce such risk
  • Check inherent risk of account opening and process in the operating environment and demonstrate support for the internal program through behaviour, presentations, and discussions
  • Able to identify early warning signals and to initiate remedial action.
  • Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind.
  • Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement
  • Use of internal / external audit findings to further improve service excellence
  • Promote & enable a culture of audit readiness at all times in order to ensure no failed audits
  • Instructs others in the area of operations risk assessment and monitoring
  • To maintain independence in the conduct of KCSA i.e. not selecting and reviewing sample of self-performed transactions
  • Balance risk with innovation when undertaking tasks and develop contingency plans to anticipate challenges through independent application of mind.

    • Precision Accuracy

  • Executes tasks and assignments accurately within team and self
  • Possesses ability to differentiate between quality and excellence in the real time BAU activities
  • Able to provide solutions and ideas to bring down errors.
  • Create an error free culture by leveraging behavioural recognition, system requirements and other pressure points
  • Create a collaborative mindset towards driving quality work
  • Exercise necessary discretion in handling responsibilities and independently work towards strategic and operational goals using innovation and creativity.
  • Work independently on the strategic goals and attain operational implementation of the same by using your own discretion and innovation.
  • Exercise due care and caution in performing duties, particularly given the complex and sensitive nature of work.

    • Client Centric

  • Instils a strong internal and external customer mindset in the team by setting service quality standards.
  • Takes ownership of team goals in addition to their own
  • Understands customer's requirements, able to apply them and guide others
  • Understands the relative strength of each customer segment's priorities and requirements
  • Able to generate and implement improvement ideas for error free processing and better customer service
  • Able to initiate contact with customers to create a network with customers and seek feedback on service
  • Is able to serve customer within boundaries of policies and procedures without compromising on mandated procedures / change process model

    • Communication

  • Clearly articulates and confidently expresses ideas and arguments
  • Listens well and offers positive and creative solutions
  • Ability to communicate in a collaborative manner without conflicts
  • Be able to give open and honest communication to demonstrate ethical leadership with integrity
  • Demonstrates presentation skills

    • Problem Resolution

  • Uses sound judgment in solving unexpected problems
  • Able to suggest quick workarounds to handle problems
  • Able to identify and highlight problems and identify / implement actions to resolve same.
  • Able to guide team members in managing problems.
  • Takes corrective actions during crisis and conflicts
  • Able to perform thematic analysis to identify potential issues and implement appropriate solutions
  • Anticipate potential challenges in the overall and day-to-day vested responsibilities, and develop contingency plans accordingly.

    • Managerial Capabilities

    Stakeholder Management

  • Able to put forth areas of concern and assistance required from Countries for improvement in operations
  • Understands concerns and needs of the stakeholders
  • Asses ones work and processes by their impact on stakeholder's concerns.
  • Being able to give confidence to stakeholders that their interests are protected.
  • In the event of any unforeseen incidents, proactively manage flow of information to stake holders and reassure with concrete steps that all in control
  • Work closely with leadership, department heads, and external stakeholders to ensure alignment with organizational goals.

    • People Management

  • To ensure perfect planning for the day / week.
  • To ensure leaves are well planned with NIL impact to service delivery to Clients.
  • To ensure good relationship is maintained with peers, superiors in the team

    • Change Management

  • Develops procedures for change and ensures that they are effectively documented & communicated to all
  • Able to drive change and provide constructive feedback
  • Demonstrates a positive attitude and commitment to change and instils in teams the sense of urgency for change
  • Supports managers on the effects of change within their teams / processes through consultation and facilitation
  • Uses tools specified to facilitate change

    • Project Management

  • Proactively identifies what needs to be done and takes appropriate actions
  • Seeks out others involved in a situation to learn their perspectives
  • Understands the need for projects / initiatives and able to lead a small team in a small-scale projects and contributes towards the decision-making

    • Data Analytics

  • Ability to decide based on the available information in hand to recommend decisions.
  • Understanding the data points how it matches / breaches the rules.
  • Analysing transactions to bring out trends and patterns.
  • Identifying the key information required from other sources
  • Co-relate all the inputs, analysis and summarize the findings.
  • Able to analyse the trends and patterns in the unit (Volume, capacity, performances & errors)
  • Always on the lookout to improve the process and policy of data analytics

    • Strategy Formulation & Implementation

  • Understands the strategies and priorities of the organization
  • Able to execute given actions that will contribute towards achieving business strategies
  • Generating action plans for strategy implementation
  • Ensure adherence with relevant laws, regulations, and internal policies.
  • Incorporate own creativity and innovation into the assignments and develop the work product further.
  • Take initiative and liberty to implement improvements in assignments, fostering innovation and enhancing outcomes.

    • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    • Key stakeholders

  • WRB SnT Settlement Manager, Leads, Head SnT, Country Settlement Managers, Leads / Head, SnT.

    • Other Responsibilities

  • Embed Here for good and Group's brand and values in WRB, SnT, Lending Settlements Team across all the countries; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
  • Remittance / Funding to Franchise on timely manner.
  • Settlement accounting Expert.
  • Reconciliation monitoring for all accounts being managed and escalate in the event of non-completion.
  • EOD / SOD Monitoring.
  • Completion of regulatory reportings.

    • Qualifications

    Education

  • Bachelor's Degree

    • Certifications

  • Settlement Certification (Internal)

    • Skills And Experience

  • Microsoft Excel
  • Settlement Accounting
  • Financial Accounting

    • About Standard Chartered

    We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

    Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

    Together We

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

    • What We Offer

    In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

    • Skills Required

    Financial Accounting, Microsoft Excel

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