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Senior Staff IT Help Desk
ANSR Summit ConsultingGurgaon, India30+ days ago
Job description12+ years of experience in an IT-related role or field Bachelors degree in Computer Science, Information Technology, or related field or equivalent work experience Ability to quickly and accurately resolve advanced, complex issues while maintaining composure and focus Ability to lead large cross-functional projects with various stakeholders across the organization Ability to identify and implement process improvements independently Maintain ownership and skills in all IT core business areas Teamwork skills with a problem-solving attitude and willing to take a variety of approaches Excellent analytical and time management skills, with a proven ability to deliver value independently Ability to demonstrate clear & confident communication skills both written and verbal Ability to handle multiple requests / projects simultaneously and prioritize Ability to deal with problems and technical issues in a friendly, calm and reassuring manner for customers Provide onsite Support to office technology Proficient in both Intune (autopilot endpoint deployment) and Jamf Google Workspace administration Skilled in asset management systems such as Asset Panda Excellent troubleshooting skills for both MacOS and Windows 11 Proficiency in Palo Alto firewall is strongly preferred Project management certifications Google Workspace administration certifications Application / system integration experience Knowledgeable in Slack administration
Role and Responsibilities :
Own and resolve all technical escalations within the IT team that are unable to be solved by less experienced team members
- Conduct in-depth root case analysis for major incidents and outages
- Identify gaps in processes and procedures as part of the RCA process and implement solutions to close those gaps
- Collaborate with project teams and stakeholders to ensure a seamless integration of new technologies and systems
- Provide insights from a user support perspective during the planning and implementation of IT projects
- Evaluate new technologies and solutions that align with IT goals and directives
- Provide leadership within the IT Support team, guiding and mentoring junior staff members
- Stay current with industry trends, emerging technologies, and best practices in IT Support
- Pursue relevant certifications and training to maintain a high level of expertise
Job Requirement :
Preferred :
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Senior • Gurgaon, India