Head- Command Center (Automobile)

Overview :

The Command Centre Head is responsible for overseeing the real-time operations, safety, and efficiency of vehicles (EV s / Passenger / Commercial). This role will be responsible for improving operational efficiency , productivity of vehicles, compliance regulations in terms of safety. A key role, to drive performance monitoring and maintenance management.

The Head will be a strong technical expert in vehicle fleet management- with high level coordination skills across all levels.

Roles & Responsibilities :

• Oversee the real-time tracking, dispatch and management of vehicles
• Develop SOP s for fleet monitoring and issue resolution
• Ensure operational efficiency , manage escalations, ensure adherence and compliance
• Implement real-time safety alerts and preventive maintenance programs.
• Involve in investigations related to fleet incidents and take corrective actions
• Lead a team of Command Centre operators, analyst and other staffs, conduct training and skill development for real time monitoring, fleet management, emergency responses.
• Maintain real tome incident log and conduct post- incident analysis for process improvement
• Develop and implement crisis response frameworks for vehicle breakdowns, power failures or technical failures.
• Utilize AI Driven analytics to identify trends and improve decision making
• Track energy efficiency, vehicle health, and driver productivity through data dashboards.
• Recommend technology upgrades, software improvements, and automation solutions for enhanced fleet performance.
• Monitor battery performance, coordinate with charging infrastructures to ensure seamless charging operations in terms of Electric vehicle monitoring.
• Work with stakeholders across sales, service, parts, warranty, R&D, quality

Candidate Requirement :

Location : Chennai