Process and Soft Skill Trainer

About the Role

The Trainer – COE at Restroworks plays a pivotal role in driving learning, capability

building, and operational excellence across multiple teams. The trainer ensures that

employees —both new hires and existing team members—possess the product

knowledge, communication proficiency, and process understanding needed to deliver

exceptional customer experiences.

This role is central to maintaining consistency, efficiency, and quality across the

organization by designing, facilitating, and continuously improving structured learning

programs aligned with Restroworks’ mission to “Make Restaurants Prosperous.”

Key Responsibilities

1. Training Design & Development

• Design and develop comprehensive training programs focused on core

processes, communication excellence, and product knowledge.

for internal teams.

modules, and videos.

updates and operational priorities.

2. Training Delivery & Facilitation

for employees across functions.

handling, and process adherence.

simulations—to enhance learner engagement.

trainers.

3. Evaluation & Reporting

evaluations.

improvements.

4. Knowledge Management & Cross-Functional Collaboration

FAQs, and best practices.

product updates.

refresher or microlearning sessions.

5. Continuous Learning & Innovation

SaaS solutions.

excellence across Restroworks.

Key Skills; Competencies

Preferred Background

years

OR

preferred.

What Success Looks Like