Area Operations Lead

About Café Coffee Day

Café Coffee Day is India's largest café chain in terms of the number of café outlets with more than 460 cafes across the country. CCD, as it is popularly called, opened its first café in Bengaluru in 1996 and has pioneered the coffee culture in the chained café segment in India by bringing in a range of delectable food and beverage products served in a contemporary, youthful ambience, and offering a variety of novel experiences - all with a promise of “A lot can happen over coffee!". CCD operates through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited. CDGL is arguably India’s largest coffee retail conglomerate with leadership position also in the automated beverage dispensing solutions under the brand name Coffee Day Beverages with distribution across more than 1330+ towns and cities across India. CDGL also operates a network of 280+ refreshment kiosks offering affordable food and beverages for on-the-go customers under the Coffee Day Xpress brand name.

• Key Responsibilities :
• Provide leadership and guidance to Café managers and their teams within the area.
• Recruit, train, and develop Café managers and staff.
• Set performance expectations, goals, and KPIs for each location.

Operational Excellence :

standards across all locations.

Sales and Revenue Growth :

Customer Service :

Financial Management :

Compliance and Safety :

Quality Assurance :

Reporting and Communication :

preferably in a similar industry.

Desired Candidate Profile :