MSP Coordinator (Lead)

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

The Role :

We are seeking a proactive and driven MSP Coordinator (Lead) based in India to play a pivotal role in managing our Managed Service Provider (MSP) program. As a part of AMD award winning HR Talent Acquisition Team this leader will champion Contractor Management Program (CMP) operational excellence, compliance, and top-tier service delivery through seamless collaboration with internal teams and MSP and VMS partners. Ideal candidates will streamline workforce processes, lead quality assurance efforts, and drive strategic improvements.

Key Responsibilities

Operational Coordination & Scheduling

• Oversee day-to-day MSP partner coordination, including contractor onboarding, scheduling, and task assignments.
• Prioritize and resolve technical or operational roadblocks to meet predefined schedules, SLAs and KPIs.
• Monitor MSP workflows in real time-like ticket queue management roles in MSP operations.
• Supporting and partnering with AMD stakeholders e.g. Engagement Managers, Operations teams and HRBP's.
• Being a trusted advisor to AMD stakeholders and building a culture of Talent Advisory within the CMP.

SLA & Performance Monitoring

Quality Assurance & Coaching

Communication & Escalations

Process Improvement & Strategic Oversight

Reporting & Documentation

Qualifications & Skills

#LI-SK5

Benefits offered are described : .

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and / or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

Skills Required

Power Bi, fieldglass , Excel