▷ [19 / 10 / 2025] F2F Interview For Engineers-Technical support-18 Oct-Hyderabad

Dear Candidate,

Job location : Hyderabad

Mode of Interview : Walk in

Date : 18-Oct-2025

Exp : 1-4years

Job Description for Service-desk Support Engineer :

This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.

You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -

• Provide world class remote assistance to users via Chat, Phone and eMail
• Assists users by remote troubleshooting and resolving technical and service issues.
• Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.

Principle duties and responsibilities | Job Description :

Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.

Follow documented procedures for issues presented and escalate further if need be.

Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.

Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs

Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.

Assist in setting up, configuring, and installing new software and hardware.

Must Have Skills :

Knowledge, Skills and Abilities :

What We Offer :

1. Opportunities for professional development and career growth.

2. A collaborative and inclusive work environment.

Access to cutting-edge technologies and tools.

Interested candidates, please share your CV to

Regards,

Gayathri Arunagiri