Senior Client Executive

FleishmanHillard part of the OmniCom Media Group

Location : Mumbai

Sector : BFSI, Finance, Banking, Insurance, Capital, Ventures

Experience : 2.5 - 4 years

Designation : Consultant - Senior Account Executive

Key Qualifications

Knowledge & expertise

Demonstrates core practice-area expertise including a working knowledge of relevant OPRG products, as well as an understanding of how to work with wider integrated services

Has a thorough understanding of the client's business, commercial context, communications issues and brand positioning

Has well developed written and verbal communication skills; is confident briefing peers and seniors and developing materials for review. Written materials include : story pitches, releases, bylines, social media content across channels

Demonstrates sound analytical skills. Draws on experience to develop solutions and solve day-to-day problems for clients

Has a strong understanding of the relevant external stakeholders, and is effective at building contacts at peer level – develops and strengthens good relations with key media contacts; proactive makes and nutures new contacts, shares contacts with team

Has a good grasp of all the integrated communications channels and their relevant application to client's programmes

Able to manage events including preparation of timelines, finding a venue and managing resources

Able to guide juniors on content creation and community management

Ability to collaborate with digital team and provide briefs for paid media amplification

Client services

Plays an active role in the development of programmes that address client's objectives and priorities – demonstrates excellent project planning skills

Understands and can articulate the implications of external developments on a client's environment, and the implications for our work for the client – includes a clear understanding of client's business and competitors

Is proficient at campaign / programme implementation including oversight of the wider team's activities. Begins to manage discrete projects and analyze the results within the client's overall programme (versus managing client)

Drafts / produces high quality content for clients, with limited supervision

Begins to develop creative plans and planning documents for client review with supervision

Focuses on supporting the delivery of excellent results for clients; learns from experience

Has an excellent client service mentality; interacts confidently with clients and is responsive to client requests

Begins to be seen as a trusted point of contact for client

Begins to build account management skills and develops an awareness of account management issues; flags problems and offers early solutions

Strategy & creativity

Actively participates in planning meetings and brainstorms, contributes well developed ideas that support objectives, based on strong understanding of research and data

Demonstrates an ability to pitch stories and find creative angles.

Takes an active interest in industry gold standards; seeks outside inspiration and translates this to enhance client work; sets high standards personally, and for the team

Thinks about role and objectives in the context of the wider brief, relates work to the 'bigger picture' and seeks to adjust course when the overall aims are not being met

Thinks proactively about client's challenges, is solutions oriented, applies lateral thinking and makes recommendations

Business development

Contributes actively to new business responses and understands internal resources available

Participates and takes a clear role in new business pitch meetings, continues to solidify presentation skills

Flags organic business growth opportunities with existing and potential clients and suggests follow-up actions

Maintains a relevant professional online profile & participates on relevant social channels as appropriate

Actively participates in networking opportunities, gathers market intelligence and flags resultant new business opportunities - Starts to develop contacts and build network

Seeks opportunities to be involved with marketing activities; drives or supports the execution.

Operations & administration

Understands agency economics, client budgets and billing; knows how this impacts the management of accounts

Manages workflow independently and flexibly; juggles priorities, takes initiative and effective in meeting deadlines

Communicates effectively across the team (up and down), ensures that client needs are covered and managed, understands when to escalate an issue

Manages administration effectively, including worksheets, activity reviews, and budget tracking and participates directly in managing client expectations, full compliance with PeopleSoft time reporting requirements

People & culture

Takes a coaching role for more junior staff, sets high standards, delegates clearly and gives feedback

Motivates junior colleagues, sets a positive example in terms of team spirit and proactivity

Works collaboratively with colleagues from international OPRG and individual brand offices. Follows developments of relevant sectors and practices

Assigns appropriate work and maintains deadlines

Actively drives to attain best quality and shares best practice with colleagues

Understands and demonstrates company philosophy, behaviours and work ethic; looks for opportunities to be involved in cross-office initiatives (marketing / culture / best practice)

Begins to build foundations of managerial skills by coaching and providing constructive feedback and direction to interns / grad trainees

Interested candidates kindly share your updated resume to [HIDDEN TEXT]

Skills Required

Client Service, Analytical Skills, community management, Content Creation, Project Planning