Customer Service Executive

Role Description

This is a full-time remote role for a Customer Service Executive. The Customer Service Executive will be responsible for managing and responding to customer inquiries, providing exceptional support and service, handling customer complaints, and ensuring customer satisfaction. The role involves using CRM tools, keeping records of customer interactions, and collaborating with other departments to resolve complex issues. Daily tasks will include answering phone calls, replying to emails, and providing detailed information about products and services.

Qualifications

• Interpersonal Skills
• Customer Satisfaction and Customer Support skills
• Customer Service and Customer Service Management skills
• Excellent verbal and written communication skills
• Proficiency with CRM tools and other customer service software
• Ability to work independently and in a team-oriented environment
• Experience in the education or e-learning industry is a plus
• High school diploma or equivalent; additional qualifications in customer service are advantageous