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DC ACI L2,L3- Pan India

DC ACI L2,L3- Pan India

ConfidentialHyderabad / Secunderabad, Telangana, India
5 days ago
Job description

DCACI L2 / L3

Role & Responsibilities

  • Hands on Experience with DNAC & ISE
  • The NCE delivers the technologies, solutions and services which customers need to expertly

manage their networks.

  • In this role, you will be 'Cisco's face to the customer,' working in a fast-paced, high-impact

    • environment as a visible contributor delivering on our commitments.

  • You need to be an experienced and creative problem solver, comfortable with challenging the

    • status quo and rapidly responding to escalated issues.

  • Builds strong team relationships with other Customer Support Engineers. Enjoys sharing

    • knowledge.

  • Connects directly with Cisco customers and builds effective working relationships while solving

    • their issues.

  • Manages customer expectations and always aims to leave the customers feeling valued and overall

    • positive about Cisco.

  • Provide problem root-cause analysis at the network infrastructure and application level and

    • produce detailed technical reports that include root cause, next steps, and recommendations for

    corrective and preventive actions.

  • Review and analyse trends and assist in providing quarterly reports detailing corrective action

    • plans planned for the next quarter.

  • Shorten the time to resolution during complex situations by using knowledge of the customer

    • network and their operations.

  • Leverage industry best practices and detailed understanding of the customer's infrastructure.
  • Setting up weekly cadences to review technical issues.
  • Review historic customer data to identify trends and enable problem management
  • Handle multiple customers for aforementioned needs remotely or onsite.
  • You will be part of Cisco's CX (Customer Experience) Organization. You will work very closely with

    • our HTOM, HTTS CSEs, NCEs, SEs, as well as the Service Delivery Manager (SDM) aligned to this

    engagement.

  • Technical Expertise Desired : DataCentre (Nexus) 5 -8 years
  • Understanding of IP / TCP networking and security concepts.
  • Data center and storage network services / technologies.
  • Data centre routing and switching technologies (e.g. vPC, FabricPath, STP, first hop

    • duplication, VXLAN,ACI, MPLS, OTV, OSPF, QOS, BGP, ISIS, and Multicast).

  • Cisco UCS portfolio and Data Center environments including Nexus Series Switches (Nexus

    • 2k,3k,5k, 7k, 9k).

  • Knowledge of common Cisco technologies, solutions, and hardware platform.

    • Skills : qos,switching,routing,dnac,security concepts,vxlan,otv,nexus series switches,ospf,stp,cisco ucs,data center technologies,data center,nexus,bgp,fabricpath,routing and switching technologies,aci,multicast,isis,ip / tcp networking,mpls,vpc,infrastructure,ise,storage network services

    Skills Required

    Vpc, Bgp, Mpls, Stp, Multicast, Otv, Qos, Isis, Ise, Vxlan, Ospf

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    India • Hyderabad / Secunderabad, Telangana, India