DMS Support Executive

As a DMS Support Executive, you will be the key liaison between our clients and internal teams. You'll provide assistance over calls, resolve queries, deliver backend support, and guide users in leveraging our Distribution Management System effectively. This role requires accuracy, efficiency, and a solution-oriented mindset to ensure smooth client experiences

Responsibilities : About the Role :

• Handle client queries and complaints, provide timely solutions and alternatives, and follow up to ensure issue resolution.
• Deliver accurate, valid, and complete information to users on a priority basis.
• Work closely with Internal Execution and Support Teams to ensure smooth and timely resolution of client-reported issues.
• Assist with high-severity requests, escalations, and urgent problem-solving.
• Conduct user trainings to guide clients on product features and effective usage of the DMS platform.
• Update clients about new feature releases, enhancements, and process changes aligned with their business requirements.
• Maintain detailed records of customer interactions, process client accounts, and manage related documentation.
• Provide backend operational support and identify existing bottlenecks to suggest improvements in processes.
• Consistently upgrade product knowledge and contribute towards better client adoption and satisfaction.

Who we're looking for :

Skills Required

User Training, Problem-solving