Genesys Developer

ANJUSMRITI EDUCARE LLPBangalore

2 days ago

Job description

Description :

Key skills - Javascript Node.Js, PythonC#Rest Api Integration genesys
Experience - 5to10
Job location - Bengaluru

Job description :

Role & responsibilities :

Designed & built call flows using Architect

End-to-end development , build , deploy , test , support

API Experience in REST API / backend integrations, CI / CD Exposure

Work with enterprise customers (BFSI, telecom, automotive)

Genesys Cloud CX

Flow Development (Architect)

IVR + Contact Centre routing logic

Handling customer requirements

Trouble-shooting & enhancements

Good spoken communication

Strong hands-on experience in Genesys Cloud CX (PureCloud)

Architect flow development inbound & in-queue call flows

IVR customization and routing logic design

Client-facing capability and good communication skills

Good to Have :

CI / CD exposure (GitHub, Terraform, pipelines)

Understanding of SIP / RTP basics

Exposure to BFSI / Telecom environments

MidSenior Level Developer

5- 8 years total experience

Minimum 2 years hands-on in Genesys Cloud CX development

Worked on Genesys PureCloud / Cloud CX

Flow development in Architect (Inbound & In-Queue workflows)

IVR customization and contact routing logic

Scripting / programming (JavaScript / NodeJS / Python / C#)

REST API integrations (JSON, tokens / webhooks)

CI / CD exposure (bonus)

End-to-end development , design , build , deploy , test , support

Enterprise customer experience (BFSI / Telecom / Automotive ideal)

Requirements handling + solution ownership

Troubleshooting + performance tuning via CX Insights / logs

2- 3+ production deployments completed

Good communication, client-facing capability

(ref : hirist.tech)

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Developer • Bangalore

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