Description :
- Key skills - Javascript Node.Js, PythonC#Rest Api Integration genesys
- Experience - 5to10
- Job location - Bengaluru
Job description :
Role & responsibilities :
Designed & built call flows using ArchitectEnd-to-end development , build , deploy , test , supportAPI Experience in REST API / backend integrations, CI / CD ExposureWork with enterprise customers (BFSI, telecom, automotive)Genesys Cloud CXFlow Development (Architect)IVR + Contact Centre routing logicHandling customer requirementsTrouble-shooting & enhancementsGood spoken communicationStrong hands-on experience in Genesys Cloud CX (PureCloud)Architect flow development inbound & in-queue call flowsIVR customization and routing logic designClient-facing capability and good communication skillsGood to Have :
CI / CD exposure (GitHub, Terraform, pipelines)Understanding of SIP / RTP basicsExposure to BFSI / Telecom environmentsMidSenior Level Developer5- 8 years total experienceMinimum 2 years hands-on in Genesys Cloud CX developmentWorked on Genesys PureCloud / Cloud CXFlow development in Architect (Inbound & In-Queue workflows)IVR customization and contact routing logicScripting / programming (JavaScript / NodeJS / Python / C#)REST API integrations (JSON, tokens / webhooks)CI / CD exposure (bonus)End-to-end development , design , build , deploy , test , supportEnterprise customer experience (BFSI / Telecom / Automotive ideal)Requirements handling + solution ownershipTroubleshooting + performance tuning via CX Insights / logs2- 3+ production deployments completedGood communication, client-facing capability(ref : hirist.tech)