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Analyst, CBS HR Services

Analyst, CBS HR Services

ConfidentialMumbai
30+ days ago
Job description
  • Provide courteous and efficient customer service through chat messages and online request forms
  • Answer questions on Colgate s HR policies, programs and systems in a professional and efficient manner
  • Ensure compliance with relevant data privacy and data protection policies and regulations
  • Document all relevant notes on inquiries and resolution actions in case management system
  • Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
  • Research and follow up on open items as vital to resolve customer questions
  • Raise requests appropriately where guidance or further clarification of policies and procedures is required
  • Propose updates to content in the Knowledge Management system to help with future inquiry resolution
  • Ensuring timely updation & enhancement of question bank
  • Conducting Awareness captain for HR Services
  • Regular connect with different streams to understand if there is change in any process and policy and analyzing impact of the same on the question bank
  • Vendor Management :

    • Support in handling vendor agreements
    • Purchase order creation in eBay / Ariba system
    • Processing Invoice for final payment
    • Contract renewal
    • Knowledge Management : Establish and maintain a centralized knowledge repository and documentation system.

      You connect the dots -

      Payroll Support :

    • Collect and verify employee data, including hours worked, overtime, and pay components.
    • Review timesheets, attendance records, and benefit deductions for accuracy.
    • Tracking and capturing of exceptional inputs for payroll
    • Ensure all data is complete and error-free before payroll processing.
    • Handle employee benefits, enrollment and changes.
    • Coordinate with benefit providers for accurate processing.
    • Personnel Administration :

    • Ensure accurate and timely completion of personnel administration tasks, aligned with local processes and regulations.
    • Handling Employee Central workflow & Sales Force case request to drive employee data update
    • Handle local termination processes including signing contracts and paperwork, collecting company property, advising local vendors, coordinating with payroll, etc.
    • Maintain and supervise employee records as well as ensuring proper storage and accessibility for authorized personnel.
    • Handling Leave of absence process
    • Creating and issuing different employee letters
    • Assist in preparing required reports related to HR compliance.
    • Provide documentary support for Audit purposes
    • You are a collaborator -

    • Collaborate with leaders from different streams to align on knowledge management efforts with interpersonal goals.
    • Share standard processes and lessons learned with other parts of the organization.
    • You are an innovator -

    • Come up with the continuous improvement ideas for the BAU work to bring in new efficiency
    • What experience and knowledge will you bring

    • 2-3 years of experience in HR operations and or Shared Services Center
    • Bachelors degree in Business, Management, or a related field.
    • 2 years of experience in Colgate operations (preferred)
    • Experience with HR and / or shared services technology functionality (e.g., Case management, knowledge management, ESS / MSS, etc.)
    • What Skills will you bring

    • Shown knowledge management expertise, including the development and management of knowledge repositories.
    • Exceptional communication, interpersonal, and leadership skills.
    • The capacity to identify problems, evaluate options, and implement effective solutions.
    • Strong interpersonal and communication skills, with the ability to interact efficiently with employees at all.
    • What Leadership Competencies will you bring

    • Ability to collaborate and partner efficiently with business and HR colleagues
    • Ability to build and maintain strong relationships with key internal partners and key external constituents, including vendors
    • Understanding of the business environment including global and local business strategy and strategy execution
    • What Functional Competencies will you bring

    • Strong understanding of HR processes, regulations, and standard methodologies.
    • Confirmed experience in implementing HR technology solutions and process automation tools.
    • Analytical demeanor with the ability to analyze data and draw actionable insights.
    • Skills Required

      Ariba, Payroll Management, Data Management, Customer Service, Analytics, Human Resources

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    Hr Analyst • Mumbai

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