Desktop Engineer

Job Description

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills :

Skills Required

Software Deployment, Windows Os, Network Configuration, Remote Support, Active Directory, Hardware Troubleshooting, Security Management, Virtualization, Backup Solutions