Job Description
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods / tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal / customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills :
Good typing Speed.Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & PunctualitySkills Required
Software Deployment, Windows Os, Network Configuration, Remote Support, Active Directory, Hardware Troubleshooting, Security Management, Virtualization, Backup Solutions