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Branch Operations Executive

Branch Operations Executive

ConfidentialKolkata, Delhi, Mumbai
30+ days ago
Job description
  • Operational Leadership : Oversee all aspects of branch operations, including customer service, inventory management, administrative processes, and daily activities
  • Develop and implement strategies to enhance operational efficiency, streamline processes, and optimize resource allocation
  • Team Management : Supervise and provide guidance to branch staff, including administrative personnel, customer service representatives, and support teams
  • Foster a positive and collaborative work environment that encourages teamwork, professional growth, and exceptional performance
  • Customer Service Excellence : Ensure that customer service standards are consistently met or exceeded, addressing customer inquiries, concerns, and feedback in a prompt and satisfactory manner
  • Implement customer-centric initiatives to enhance customer satisfaction and loyalty
  • Process Improvement : Identify areas for process improvement within the branch and recommend and implement innovative solutions to enhance operational effectiveness
  • Conduct regular assessments and audits to ensure compliance with operational procedures and policies
  • Financial Management : Monitor branch financial performance, budgets, and expenses, making informed decisions to optimize cost-effectiveness and revenue generation
  • Prepare financial reports and analyses to provide insights into branch performance
  • Skills Required

    financial performance , Budgets, Teamwork, Professional Growth, Customer Service, Inventory Management

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    Operation Executive • Kolkata, Delhi, Mumbai

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