Online Reputation Management - Associate

The Online Reputation Management - Associate (ORM) is responsible for monitoring, managing, and enhancing the brands online presence, addressing customer feedback, and fostering positive sentiment across digital platforms.

Key Responsibilities :

• Continuously monitor brand mentions, reviews, and conversations across social media platforms, forums, blogs, and review sites.
• Use ORM tools such as Google Alerts, Hootsuite, Sprout Social, or similar platforms to track online sentiment.
• Respond promptly and professionally to customer reviews, queries, and concerns across all digital channels.
• Address negative feedback in a constructive and empathetic manner, providing appropriate resolutions.
• Escalate critical issues to the relevant internal teams for quick resolution.
• Engage with the online community to build a positive brand presence and foster customer loyalty.
• Proactively share positive feedback and success stories across channels to amplify brand advocacy.
• Analyze online sentiment, feedback trends, and engagement metrics to provide actionable insights.
• Prepare weekly and monthly ORM reports, summarizing key highlights, sentiment trends, and improvement areas.
• Collaborate with marketing and content teams to address recurring issues and improve customer perception.
• Develop and implement proactive ORM strategies to enhance the brands online reputation.

Qualifications :

Why Join NetCom Learning :

Role :   Social Media Marketing

Industry Type :   IT Services & Consulting

Department :   Marketing & Communication

Employment Type :   Full Time, Permanent

Role Category :   Digital Marketing

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Analytical Skills, e-learning, Social Media, Customer Support