Technical Deployment Specialist

Job Overview :

Sapaad, a unified commerce platform, has delivered world-class software solutions to the food and beverage industry for over a decade.

We are seeking technical professionals who thrive in fast-paced environments and have a passion for web and mobile technologies.

This role combines expertise in customer engagement and product advocacy with technical knowledge to deliver outstanding solutions.

Key Responsibilities :

• Develop a deep understanding of Sapaad's software products and services
• Act as the primary point of contact for customers, building trust-based relationships
• Understand client requirements and configure their Sapaad account accordingly
• Lead onboarding activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.)
• Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers
• Share best practices to help restaurants maximize the value of Sapaad
• Provide remote and on-site support, ensuring high availability for your portfolio of customers
• Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes
• Escalate critical issues promptly while coordinating with internal teams for resolution
• Communicate with users in clear, friendly, and professional language (verbal and written)
• Proactively engage with clients to anticipate needs and offer solutions
• Delight customers and turn them into brand ambassadors

You'll Thrive If :

Why Choose Us?

We offer a dynamic environment that fosters growth and innovation. Our team is passionate about delivering exceptional results and making a positive impact.