This job offer is not available in your country.

Customer Success Lead - India

ConfidentialBengaluru / Bangalore, India

9 days ago

Job description

About AppsFlyer

AppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world's top brands to drive impact. Across 25+ offices, we're united by one goal : helping our customers succeed.

About The Role

We're hiring a Customer Success Group Lead to head our India Customer Success team. You'll lead a team of 10–12 experienced CSMs managing a large portfolio of customers across all segments and verticals in India.

This is a high-impact leadership role. You'll need to think strategically, lead operationally, and step in tactically when it counts—whether it's an escalation, a strategic review, or driving team performance.

How Our CS Teams Operate

Customer Success at AppsFlyer is an end-to-end ownership role. From post-sales implementation to renewal planning and expansion, CSMs lead every stage of the customer lifecycle.

Owing to the complexity of the AppsFlyer product, our current engagement is a mix of reactive and proactive. That said, we're making a clear shift : less reactive firefighting, more proactive planning.

Our CS Team Is Responsible For

Guiding customers through implementation and onboarding
Driving product adoption and usage
Leading strategic business reviews
Building relationships with users and decision makers on the customer side
Managing risks and solving challenges early
Planning renewals and forecasting account health
Generating Customer Success Qualified Leads (CSQLs) for expansion

Beyond the AppsFlyer product, we expect our CSMs to work as Growth Partners to our customers helping them grow their business by sharing best practices, insights and more.

We partner closely with Account Management to align on commercial goals and deepen customer impact.

What You'll Own

Team Leadership & Strategy

Lead and grow a team of 10–12 CSMs (experience range : 4–15 years)

Define structure, territory coverage, and team goals

Coach for both consistency and individual ownership

Build scalable systems and playbooks for proactive execution

Help shape regional CS strategy in partnership with SEAPAC leadership

Customer Impact & Growth

Act as executive sponsor for key accounts across India

Build long-term relationships with CMOs, VPs, and senior stakeholders

Guide the team to deliver measurable value and business outcomes

Identify upsell and expansion opportunities through customer insight

Partner closely with Sales, Solutions, Product, and Marketing teams

Execution Excellence

Develop deep product fluency and lead with clarity in escalations

Step in during critical conversations—whether internal or external

Use data to inform decisions, track progress, and prioritize effort

Represent India CS in regional and cross-functional planning

Requirements

Minimum 12 years of experience in SaaS, Martech, or Adtech

At least 5 years leading CSMs; experience managing managers is a strong plus

Deep understanding of mobile / app marketing and attribution models

Ability to operate at multiple levels : strategic, operational, and hands-on

Strong analytical skills; comfort with data, metrics, and tooling (SQL, Salesforce, dashboards)

Excellent communication and storytelling abilities, especially with senior stakeholders

Proven track record of working cross-functionally to solve business problems

Bonus : Understanding of AI (LLMs, MCP, Workflows, Agents, etc) is a HUGE plus

Why This Role Matters

India is one of our most critical growth markets. This role is central to how we scale Customer Success in the region by reducing reactivity, increasing proactive value, and driving meaningful outcomes for customers.

If you&aposre a builder, operator, and leader who thrives on clarity, ownership, and execution, we'd love to meet you.

As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

"As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In." Oren Kaniel, CEO

Show less

Skills Required

Salesforce, Dashboards, Ai, Agents, Sql

Create a job alert for this search

India • Bengaluru / Bangalore, India