Consultant II International Relocation

Job Description

Job Title / Qualifications : International Assignment Consultant

Reports To : Client Services Manager

Primary Function

International Relocation Service provider for Global Clients and taking ownership of high quality Client driven services for their employees internationally.

The Consultant serves as the navigator and owner of the assignment process for their international assignees. Provide subject matter expertise in relation to all assignment–related issues. Responsibilities may include administration of client's mobility policy / program; delivering expatriate compensation-related services, counselling on best utilization of resources (i.e. language and cross-cultural trainings); coordinating the shipment of household goods, destination services, expense management, etc. while ensuring customer and client needs are met in a timely, efficient manner through delivery of Top Block service, the highest accolade that an assignee can give.

Underpinning Attitudinal Requisites

This role operates at a professional level, and as such requires to be able to think laterally and be highly flexible. Job satisfaction will be a key motivational driver for a successful Consultant. Working within a pressurised environment, the ability to manage perceived stresses of the role will be vitally important. Whilst a number of underpinning processes are apparent there will regularly be the need to work independent of these and demonstrate the ability to think creatively outside of the norm.

Major Duties And Responsibilities

• Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies
• Provide impeccable customer service to assignee and their family
• Coordinate the delivery of services and manage vendors as dictated by client policy
• Counsel employees to the best utilization of program benefits
• Demonstrate sound knowledge of products and services
• Dealing with Client's employees on a day to day basis in accordance with their policy
• Deliver the International Relocation products and services to the employee
• Strive to maintain Cartus' position as the Market Leader by continuing to deliver exceptional customer services
• Participate in special projects as needed, including client presentations and client / supplier training
• Identify growth opportunities and refer it to the Account Management Team
• Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training.
• To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery
• Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
• Demonstrate knowledge of policy and programs in all interactions with client
• Recommend enhancements to client policy, dependant on the client you are working with.
• Evaluate client policy and recommend revisions and customization as appropriate
• Provide consultative expertise regarding industry best practices and program administration
• Research information to assist clients in the development of new and existing international policies and compensation programs.
• Develop and maintain all pertinent records and ad hoc reports for management review and decision making
• Maintain and Manage relationships with Cartus' internal departments and external suppliers / partners in regards to reaching the clients expectations
• Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
• Ensure 100% accuracy and data integrity in all Cartus systems
• Maintain compliance with Cartus' core values, practices, and standards
• Assist with the development and training of Train new internal personnel

Critical Dimensions

Experience Requirement

About Us

Cartus is leaning into its essence, Where Mobility Meets Agility® . With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee's move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE : HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including :

Skills Required

cultural sensitivity, Customer Service