Director & Team Leader - Relationship Manager - SME ME

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Lead a team of Portfolio RMs for managing portfolio of clients in the Medium Enterprise Segment (Client sales turnover upto USD 50 Million and managing the existing set of clients, portfolio to achieve the desired asset and revenue growth nos. with full control on portfolio health & hygiene.

Responsible for portfolio growth through NTB and enhancement and would work closely as a team with RMs for deepening portfolio and driving revenue growth.

Deliver on Cross Sell and One bank agenda - referrals to and from other verticals

Work on Segment strategy - Industry verticals

Private Bank referrals

Develop people.

Compliance of regulatory and governance requirements

Manage portfolio quality through timely completion of QPR, CART, Valuations etc.

Achieving assigned full year objectives as per annual P3 document

Key Responsibilities

Processes

Ensure adherence to all internal and external regulations.

To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.

Closely monitor the portfolio and deepen relationships

Leading the RMs to close client calls on a positive note.

Understanding the requirement of the clients and take pre deal approvals / clearances.

Successfully negotiate and close out pricing and other deal dynamics with clients.

Oversee the quality and turnaround of the credit proposal to ensure faster delivery.

Oversee the CCM to ensure all day-to-day activities are completed / performed to ensure client satisfaction.

Overall monitoring the account conduct of the clients on periodic basis, to maintain a healthy portfolio

Others :

Be flexible, responsive and accessible; maintain frequent but added-value contact with client

Build relationships with decision makers and influences within a client's circle of influence

Follow up quickly on outstanding issues, updates or questions to ensure flawless execution

Act as an advocate for client and help them to navigate the Bank

Obtain feedback from client and seek to exceed their expectations

Live by values and brand promise 'Here for Good'.

People and Talent

Managing a Team of RMs and work closely with them which enables deepening in relationship and driving revenue growth.

Lead through talent and build the culture and values.

Ensure ongoing training and development

Employ, engage and retain high quality talent

Risk Management

Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and / or ensure adequate reporting to Risk Committees

Governance

Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the work to achieve the outcomes set out in the Bank's Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

Risk

CRC

Audit

External

As and when necessary

Qualifications

Substantial experience in the banking industry, including demonstrated success in a similar role.

Must possess sharp business acumen (including ability to assess risk and appropriate levels of return), excellent interpersonal skills and multi-cultural awareness and sensitivity.

Ability to work with geographically dispersed and highly varied stakeholders

At least 10 to 15 years of relevant experience in lending to SME's / Mid Corporates preferably in South

Skills and Experience

Risk Understanding

Relationship skills

Negotiation skills

Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.