Team Leader - CRM (US & Canada)

Profile : Team Leader - CRM (US & Canada client relation) (diamond Jewelry Industry)

Experience : 2-5Yrs

Salary Range :  60k- 100k

Reports to : S enior Manager of Sales Operations / Director of Client Relations

As the Team Leader - US & Canada Client Relations , you will lead and manage a team of Relationship Managers responsible for supporting and nurturing client relationships in the US and Canada. Your role involves ensuring the seamless handling of high-net-worth clients, overseeing order management, driving sales, and maintaining top-tier customer satisfaction.

You will be responsible for providing strategic direction to your team, ensuring that client communication is smooth and timely, and driving business growth through proactive engagement and upselling strategies.

Key Responsibilities :

1. Team Leadership & Development :

• Lead, mentor, and manage a team of Relationship Managers focused on handling clients in the US and Canada.
• Set clear performance goals and KPIs for the team, and regularly review and optimize team performance.
• Conduct training and coaching sessions to ensure the team is equipped with the skills to handle client interactions, sales, and customer service excellence.

2. Client Relationship Management (US & Canada-Based Clients) :

4. Sales & Business Development :

international market.

5. Reporting & Analytics :

6. Quality Control & Customer Satisfaction :

Required Skills and Qualifications :