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Assistant Vice President - OTC

GenpactNagpur, IN

3 days ago

Job description

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on , X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President, OTC Collection Delivery Leader.

Overall Applicant would be responsible for Service delivery, meeting Critical Service levels in a way Genpact Financial targets are met, and Client satisfaction is kept at a prominent level. Leverage scale and cross portfolio synergies to deliver beyond Client expectation and catalyze Genpact growth agenda

Responsibilities

accountable for implementing and leveraging Lean Daily Management and to implement Genpact global and regional operational initiatives enabling Surprise Free Operation
Own the planning and execution for the annual financial targets (Revenue and AOI)
Catalyze the identification of Synergies among multiple OTC programs in the portfolio, define Best OTC Practices for delivery teams to consider in their Transformation Plans
Ensure Transformation Roadmaps developed and being delivered on all programs in accordance with Customer Commitments, performance, and cost-out targets.
Drive frequent and productive Client conversations ensuring effective and mutually fruitful collaboration. Own the NPS process and resulting action plan.
Effectively utilize the subject matter and enabling resources embedded in the region to drive high impact issue resolution.
Build and maintain partnership with the regional support functions and the site or country leaders at delivery locations.
Contribute to the Growth Agenda (new deals) by acting as the functional delivery lead and by providing subject matter expertise.
Ensure the efficient and timely integration of new portfolios (talent transfer) to the Genpact platforms.
Be an advocate for the Talent Engagement Agenda
Promote Genpact's values across teams in supervision.

Qualifications we seek in you! Minimum Qualifications / Skills

Experience in customer management related roles : e.g., Global Lead, etc.

Relevant years of experience in a BPO / Call Center / Shared Services environment (represents an advantage)!

Experience in team management.

Accountability : See it, own it, and solve it mindset. Willingness to go the extra mile.

Effective communication skills : Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers.

Experience in managing multicultural operational teams in a Business Services environment.

Proven record of accomplishment of gaining senior customer buy-in

Be able to work in a global / regional Matrix organization with independent support and enabling capabilities.

Exposure to P&L or cost center financial planning and management

Execution : Ability to meet deadline and work well under pressure

Project management and coordination skills are often required due to the complex nature and scope of many of our projects and initiatives.

Ability to think strategically and communicate in a conceptual / structured way

Ability to translate finance business needs into efficient tools & processes.

Preferred Qualifications / Skills

College or master’s degree in commerce.

Curiosity and interest to learn as much as possible about the areas in which the company operates.

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.

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