ServiceNow Architect

8 to 10 years of ServiceNow experience, with at least 4+ years as an Architect .

Expertise in providing end-to-end architecture, solution design, and roadmap planning for ServiceNow implementations.

Deep expertise in ITSM (Incident, Change, Problem, Knowledge, Request, Service Catalog) .

Strong experience in CSM (case management, portals, omni-channel integrations) .

Hands-on knowledge of GRC (Policy & Compliance, Risk, Audit, Vendor Risk) .

Proven experience with CMDB, Discovery, Service Mapping, and data reconciliation .

Strong understanding of integration architecture using Integration Hub, APIs, and enterprise connectors.

Expertise in ServiceNow platform architecture, scripting, and performance optimization .

Familiarity with Now Assist (GenAI) , Virtual Agent, Predictive Intelligence, and automation features.

Expertise in Architecting solutions using Integration Hub, REST / SOAP APIs, MID Servers, web services, and enterprise middleware (MuleSoft, Dell Boomi, etc.) .

Expertise hands-on solutioning when needed (prototyping, technical POCs, troubleshooting).

In-depth knowledge of ServiceNow security model (ACLs, encryption, RBAC) .

Strong knowledge of ITIL and enterprise architecture frameworks

Preferred certifications

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Implementation Specialist (CIS) – ITSM, CSM, GRC.