Appian Support Engineer

We are seeking a skilled and proactive Appian Support Engineer to join our team. The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical Appian-based applications. This includes providing L2 / L3 support , performing root cause analysis , managing environmental maintenance , and collaborating with development teams to deliver seamless user experiences.

Key Responsibilities :

• Provide L2 / L3 support for Appian BPM applications, including incident resolution , root cause analysis , and performance tuning .
• Monitor application health , identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools.
• Collaborate with development and DevOps teams to deploy patches, upgrades, and new releases .
• Manage and maintain multiple Appian environments (Development, Testing, UAT, Production), including version upgrades and hotfix installations .
• Create and maintain detailed support documentation , runbooks , and knowledge base articles to aid in efficient issue resolution.
• Work closely with Appian Global Support and vendors for platform-level troubleshooting and enhancements.
• Participate in on-call rotations and ensure timely resolution of critical incidents .
• Ensure adherence to SLAs , security compliance , and change management processes .
• Provide technical guidance to internal teams on Appian architecture , deployment processes , and best practices .

Required Skills & Qualifications :

Desired Skills :