Microsoft System Administrator

Job Description –MS Teams Admin (SME)

Location - Pan India

Notice Period - 45

Desired Experience Range : - 8+

• Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
• Understanding of Teams Licensing and Communication Credits
• Troubleshoot and configure Teams, Channels, Private Channels and its members.
• Retention Policies, E-911 understanding, Device focused troubleshooting
• Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
• Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts
• Knowledge on Teams related SharePoint / One Drive areas.
• PowerShell Scripting / MS Graph knowledge and understanding.
• Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.
• Responsible for handling Level 3 service requests and operational activities.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
• Coordination with different escalation teams during high-risk Incidents or Projects.
• Adheres to engineering methodologies, standards, and leading practices.
• Provide feedback regarding engineering methodologies and various user requirements.
• Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
• Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.
• Execution of application environment tasks as required for incident resolution.
• Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
• Respond to automated alerts on the health of systems.
• Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
• Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
• Root cause analysis and service improvement solutions.
• Certifications (MS-700)