Inbound Sales Associate - Higher Education

Department : Customer Service

Location : Ahmedabad

Responsibilities :

Respond to queries from potential and queries / escalations existing learners through calls and chats received on the toll-free number + chatbot (available 7 days a week)

Provide timely information about programs, schedules, pricing and other important program details

Generate leads from calls and chats received via the toll-free number + chatbot and share filtered leads immediately with the sales team for follow-up and conversion

Verify access to the program and grant if not granted. Provide a walkthrough of the learning platform to ensure smooth navigation and usage

Policy guidelines to prevent future escalations

Important deadlines and support contact points

Identify and flag potential issues early to reduce escalations, particularly after cohort launch

Share onboarding details and important information with learners via email

Desired Candidate Profile :

Excellent verbal and written communication skills

Customer oriented mindset

Experience - 0 to 3 Years (Freshers can apply)