ServiceNow Technical - Senior Consultant

Summary

Position Summary

Enterprise Performance

Our Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to support the delivery of holistic performance improvement and digital transformation. We support Deloitte client service teams of strategic advisors and architects, differentiated by our industry depth to help collaborate with leading insights providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business solutions

Position Summary

ServiceNow - Technical-Senior Consultant

As a consultant, you'll be responsible for understanding the requirements and translating them into technical artifacts. You'll also liaise with senior team members to communicate the status and provide suggestions on technical solutions and change impact.

Work You'll Do

Practitioners with a passion for helping clients solve complex Finance, Supply Chain, and IT challenges will be brought together under one group. This enables professionals to interact with and learn from their colleagues who understand the specific challenges that exist in each domain.Practitioners can further their skill development and grow their careers while working across the Advise, Implement, and Operate spectrum.

The Team

TSO Offering enables our clients to achieve their objectives of Digital transformation of enterprise services and IT transformation across enterprise functions through our advice & implement services. USI team with its technology and process skills expertise, experience & scale is an integral part of offering . USI team works through the lifecycle of these transformation programs.

Qualifications required :

• Minimum of 6+ years of ServiceNow implementation experience in large complex environments is required
• Experience with data conversion and migration
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL's, Import Sets, Transform Maps and Update sets
• Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP
• Knowledge and experience with integrations with middleware such as TIBCO, Kafka, MuleSoft, Dell Boomi etc.
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
• Strong problem solving and analytical skills
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Must be professional, well-spoken and able to interact with onsite teams and customers
• Experience with software development support tools (e.g. Jira, Rally etc.)
• Certified ServiceNow System Administrator (CSA)
• ServiceNow Developers with hands-on experience with ITSM
• And hands-on experience with one additional ServiceNow skill (ITBM / ITOM / HRSD / ITAM / DevOps / Integrations / Service Portal / Custom applications) is mandatory
• Participate in user story grooming session, elaboration, and design sessions
• Review user stories to understand requirements and technical architecture documentation for solution
• Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc.
• Develop integration design to support functional design including full documentation of methods, data transfers and error checking
• Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
• Identify requirement 'gaps' to maintain a high degree of quality in the solution build
• Provide configuration options to meet specific requirements identifying respective pros and cons for each option
• Ensure that ServiceNow standard practices are utilized for all configuration and customization
• Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training
• Troubleshoot any errors found in the ServiceNow configuration
• Complete the deployment of solutions across sub-production and production environments
• Provide training for each tools functionality both in person and through using other methods
• Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities; and
• Create the technical documentation, technical design documentation, build / configuration documentation and release notes

#CS-EP #TechnologyFY26

Education

Bachelor's degree in Software Engineering, Information Systems, Business, or equivalent

Locations

Hyderabad, Bengaluru, Chennai, Pune, Kolkata

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU : The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU : The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and / or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code : 300024

Skills Required

Servicenow, Soap, Agile Development, Jira, Dell Boomi, Ui Policies, Kafka, Client Scripts, Rest, Javascript, Tibco, Rally, Architecture, Json, Powershell, Mulesoft, Business Rules