Associate Manager, Markets Client Onboarding

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

The individual is responsible for facilitating the account opening process for clients within the Markets sector. This role requires a meticulous approach to compliance, attention to detail, and the capability to manage stakeholder relationships effectively. The Officer will collaborate with various internal teams to ensure a seamless onboarding experience for clients, while adhering to regulatory requirements and company policies.

Key components of the role will include :

To support the team as a subject matter expert for more complex client onboarding requests and queries.

Act as support for team manager for reporting issues and team pipeline tasks

Manage the account opening process for new and existing clients for the Markets business

Ensure all necessary documentation is obtained and completed accurately

Coordinate with internal teams to ensure a smooth and efficient account opening process

Provide excellent customer service to stakeholders throughout the account opening process

Respond to client inquiries and resolve any issues related to the account opening process

Key Responsibilities

Strategy

Fostering and maintaining dialogue across the SCB global Markets on-boarding network to develop and enhance global client relationships and responding to client needs.

Identify key opportunities for process redesign, automation, and digitalisation to improve operational outcomes.

Business

Onboarding

To be responsible for undertaking Due Diligence requirements to ensure adherence to relevant SCB policies on sub funds of Markets clients working with the Risk Control team to ensure all necessary Compliance risks are properly managed and records accurately maintained.

Responsible for supporting Markets Onboarding Manager and internal stakeholders for all Regulatory related onboarding matters in the Markets sector.

Ensure efficient and timely opening of Markets client accounts

Initiation of Account opening requests in relevant systems to enable trading accounts to be opened in the systems required to trade the relevant product and follow through any eCommerce mapping request as per client requirement.

Identify and escalate blockages in the on-boarding / maintenance processes.

Manage the end-to-end process of the relevant account setups and internal approvals.

Processes

Working closely with Markets Onboarding Managers including Markets management to ensure requests are prioritised in line with Business demand.

Ensure that accounts and data is set up to achieve full operational readiness.

Liaise through the value chain to ensure all units engaged in Markets account opening readiness successfully complete.

Working closely with our Markets Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure.

Key Responsibilities

Risk Management

Due Diligence required to capture all data for a new sub fund opened under an existing IM

Governance

Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Maintain the funds team database.

Assist with queries regarding the Static data and Markets Onboarding processes for clients.

Ensure that all systems are updated when a request is submitted to the relevant back-office teams.

Action relevant static data updates for Markets clients as per instruction from Markets Onboarding Managers.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Commit to achieve the outcomes set out in the Bank's Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

Work in partnership all relevant stakeholders effectively within the end-to-end processes, including :

Markets Sales Teams

Client Onboarding Management

Coverage, Risk and CDD teams

Operational Risk

Audit

Risk & Controls Governance functions and relevant regulators

FMO

CLM

DAU Crops

Other Responsibilities

Perform ad-hoc projects as needed.

Support remediation teams

Provide regular updates to the Markets Onboarding Managers

Train new joiners

Process / System changes testing

Provide overview training for internal stakeholders

Qualifications

Strong ability to positively influence stakeholders across value chain to both facilitate and execute on processes and deliver exceptional client service and experience.

Ability to engage and build rapport with internal stakeholders

Strong written and verbal skills in English

Problem solver; looks for solutions and finds ways to progress despite blockages

Strong drive to deliver

Has a clear understanding of the client needs being serviced

Ability to work independently without direct supervision and able to cope with pressures from tight deadlines

A team player with good interpersonal skills

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the [country / business unit / function / XXX [team] to achieve the outcomes set out in the Bank's Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

[Insert local regulator e.g. PRA / FCA prescribed responsibilities and Rationale for allocation].

[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]

Serve as a Director of the Board of [insert name of entities]

Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

Client Manager, Relation ship Manager , Front office Trader and Sales , Risk and Governance

Skills and Experience

Manage Conduct

Manage Risk

Manage People

Operational

Process Management

Onboarding (CDD and Regulatory Onboarding)

Credit Documentation

Enablement (Account Opening & Channels Activation)

Servicing (Static Data Maintenance, Offboarding)

Data Conversion and Reporting

Qualifications

Any Graduate with 10 + year of experience in Banking

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.