Salesforce Developer

About company

Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives. We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world.

Sun Life Global Solutions, (formerly Asia Service Centres), a microcosm of Sun Life, is poised to harness the regions potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision : being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives our core purpose and mission.

Role & responsibilities

• Ability to perform L2 support with in-depth impact analysis on incident and problems arising from the production environment
• The person will be exposed to a variety of assignments, responding to service requests, problem solving, maintaining stability, performing technical implementations,
• Provide ongoing support for Fusion Risk Management including Operational Resilience, including on-call, Problem analysis, resolution and escalation.
• Accountable for development within Fusion risk management
• Perform regular maintenance activities required to keep the applications working at expected levels.
• Working with the Subject Matter Experts and Business Analysts to provide the quick fix / permanent solution for the production issues
• Ability to provide solutions for system / batch support and / or improvements
• Ability to follow and suggest delivery processes and KPIs for production support delivery quality
• Follow the rotation plan for support
• Knowledge Management strategy for developing a self-sufficient team
• Accountable for the maintenance, administration, and support of Salesforce application systems in production and non-production environment
• Provide recovery and troubleshooting support during incident, problems and triage calls.
• Work with technical platform vendors to provide solutions, solve problems, maintain stability of the environment.
• Reviews and analyzes issues independently and document business issues and the solutions provided.
• Defines and ensures requirements for transition to support : data, workflow, logical processes, interface design, internal and external checks, controls, inputs, and outputs.
• Contribute to continuous improvement of current process

Preferred candidate profile